| Answers |
| 1. |
Is
it secure to order from this site?
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
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| 2. |
Do
you keep my personal information?
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
Do
you sell or trade any of my information?
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
When
will my credit card be charged?
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
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| 5. |
Has
my order been shipped?
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
How
do I track my order?
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing
your order.
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| 7. |
I
forgot my account password. How do I retrieve it?
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
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| 8. |
What
is your return policy?
Our
return policy is available on the Terms of Sale
agreement.
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| 9. |
How
do I find a product?
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
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